privacy policy
Unicart Hub – About Policy
At Unicart Hub, transparency, reliability, and customer trust are the foundation of everything we do. Our policies are designed to protect you as the customer, ensure fairness in every transaction, and maintain the highest standards of business integrity.
Who We Are
Unicart Hub is a proudly South African online retail business, Unicart Hub is the e-commerce division (business unit) of Phambane Group Holdings Pty Ltd. legally registered with the Companies and Intellectual Property Commission (CIPC).
Our registration confirms that we operate as a legitimate business entity, committed to full compliance with South African commercial regulations.
We have obtained most of our required business certifications, and we are actively in the process of completing the remaining compliance documents to strengthen our operational standards and customer protection measures.
Your peace of mind matters — and our aim is to be one of the most trusted online stores in the country.
Our Operating Principles
1. Transparency
We clearly detail all product information, pricing, delivery expectations, and return procedures. No hidden fees, no hidden conditions.
2. Customer Protection
As a CIPC-registered business, we follow South African consumer protection guidelines, ensuring that your rights as a purchaser are always respected.
3. Secure Transactions
Your payments and personal data are protected through secure methods and trusted payment gateways.
4. Ethical Sourcing
Our products are sourced from vetted suppliers to ensure quality, safety, and value.
5. Continuous Compliance
We are consistently updating our certifications and compliance documents to align with evolving industry standards and legal requirements.
Policy Overview
Returns & Refunds
We offer a fair and clear Return Policy to ensure customer satisfaction. If you receive a damaged, incorrect, or defective item, we will resolve it promptly through replacement or refund according to our guidelines.
Shipping Policy
We work with reliable logistics partners to ensure timely delivery. Shipping timelines and costs are communicated upfront at checkout.
Privacy Policy
Your information is confidential and used only for order processing, customer support, and improving your experience on Unicart Hub.
Quality Assurance Policy
Every product on our platform goes through internal checks to ensure it meets expected standards before being listed.
Our Commitment to You
Unicart Hub is dedicated to:
✔ Providing high-quality, fairly priced products
✔ Upholding honest and ethical business practices
✔ Ensuring safe, secure, and reliable shopping
✔ Maintaining full compliance with South African regulations
✔ Continually improving our services and policies
We are committed to building a platform where shoppers feel safe, valued, and supported.