FAQ


Unicart Hub – Frequently Asked Questions (FAQ)

1. What is Unicart Hub?

Unicart Hub is a trusted online store dedicated to giving customers high-quality products at affordable prices. We focus on convenience, secure shopping, and fast customer support to give you a smooth, enjoyable shopping experience.

2. How do I place an order?

  1. Browse our store and select any product you like.

  2. Choose your preferred size, color, or variation (if applicable).

  3. Add the item to your cart.

  4. Proceed to checkout and fill in your shipping details.

  5. Complete payment using any of our secure payment options.

3. What payment methods do you accept?

We accept:

  • Debit & Credit Cards

  • Instant EFT

  • Mobile wallet payments (depending on your bank)

  • Shopify secure checkout options

All payments are processed securely.

4. How long does delivery take?

Delivery usually takes 3–7 business days depending on your location.
You will receive a tracking number once your order has been dispatched.

5. Do you offer international shipping?

Not at the moment. We currently ship within South Africa only. As we grow, we plan to expand our delivery network.

6. How do I track my order?

Once your order is shipped, you will receive a tracking link via email or SMS. Simply click the link to view real-time updates.

7. What is your return policy?

We offer a 7-day return policy for damaged, incorrect, or defective products.
To see the full return policy, visit:
👉 https://www.unicarthub.co.za/policies/return-policy

8. Can I cancel my order?

Yes — orders may be cancelled within 12 hours of payment as long as they have not yet been shipped.
Contact our support team immediately with your order number.

9. What if I received the wrong or damaged item?

If your item arrives damaged, faulty, or incorrect, contact us within 48 hours with photos or a video.
We will arrange a replacement or refund depending on the situation.

10. How do I contact customer support?

You can reach us through:
📩 Email: unicarthub@outlook.com
💬 Website chat (during working hours)

We aim to respond within 24 hours.

11. Are your products authentic and high quality?

Yes. All products are sourced from reputable suppliers and go through quality-check processes before shipping.

12. Do you offer discounts or promotions?

Yes! We regularly offer:

  • Seasonal sales

  • Bundle deals

  • Coupon codes

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